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Frequently Asked Questions

Do we ship internationally?
Unfortunately at this time we are only able to ship to addresses within the United States
Where is my order?
Tracking information is sent out to the email address provided on your order. If you have issues finding your tracking info, feel free to reach out to our customer service team at for assistance.
When will I receive my order?
Orders typically take anywhere from 3 to 5 business days to arrive. If your order is taking longer please reach out to our customer service team and we’d be happy to assist
How do I change order information?
Need to change an address or products ordered? Simply call or email our customer service team and we will make the changes for you
Need help finding your favorite Lady Pepperell items?
Reach out to our customer service experts for assistance. We try our best to help you replace your favorite legacy items or suggest similar items currently available


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