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Shipping & Return Policy

Shipping:

 

Free Ground Shipping on items over $24.99

Ladypepperell.com will ship your products for free for orders over $24.99! 

 

Orders Ship Within 2 Business Days

Ladypepperell.com strives to ship all orders within 2 business days, excluding company holidays, after an order has been received. Orders received over the weekend, or on a company holiday will be processed for shipment within 2 business days upon return. Shipments are properly insured at no additional cost to customers.

Orders placed after 12 noon eastern time will begin to be processed the following business day. Shipping costs are based on the ship method selected and zip code entered.

 

Multiple Shipments

To ensure your order is shipped as efficiently as possible, at times we will fulfill orders from more than one location or items may not all fit in one box. in these instances, your entire order may arrive in different boxes. If your products are shipped in separate boxes, your order maybe delivered at different times. You will not be charged any additional costs. You will be emailed each tracking number shipped.

 

When Will My Order Arrive?

Shipping To The Contiguous United States

For shipments to the contiguous United States, when your order is ready to ship, it generally takes 3-7 business days for delivery within the contiguous United States. No weekend or holiday delivery is available. Please note, at this time we are unable to ship to P.O. box addresses. Shipping costs are based on the ship method selected and zip code entered.

Shipping to Alaska or Hawaii

Shipments to Alaska and Hawaii, when your order is ready to ship, it generally takes 10-15 business days for delivery. No weekend or holiday delivery is available. Please note, at this time we are unable to ship to p.o. box addresses. Shipping costs are based on the ship method selected and zip code entered.

Shipping To APO/FPO Locations

we will gladly ship to APO and FPO addresses. However, standard delivery time frames do not apply to APO/FPO shipments as it may take up to 30 business days for the shipment to arrive.

INTERNATIONAL SHIPPING

We are unable to ship to US territories and international locations at this time.

 

New Feature

Order Tracking:

For orders shipped via UPS, find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.UPS.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS web site.

For orders that are shipped via the us postal service, find the USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the usps web site.

 

Returns:

You may return the purchased item excluding Face Masks, for any reason, within 100 days for a full refund of the purchase price plus the applicable sales tax paid.

You can expect a refund within 5-7 days after your return has been received and verified. You will receive email confirmation when the refund is processed.

Face Masks cannot be returned due to hygenic reasons.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ladypepperell.com and our customer service team will help facilitate the return process. 

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